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- YOUR QUESTIONS ANSWERED
Do you own all of the vehicles on this website?
Yes we do, lock, stock and barrel. All of the vehicles are owned by us outright. None are on hire purchase or leasing agreements. We are not an Agency or Broker.
Can we view the wedding cars before we book?
Yes you can. We run personal appointments daily from 10am - 8.30pm. Alternatively, you can attend one of our Open Days whereby no appointment is needed.
How many cars will I need?
Probably two. One vehicle for the mother of the bride, bridesmaids/pageboys and one for the bride and her escort. The main bridal car should be special to the bride (and later the bride and groom.) We do not recommend using the main bridal car for ferrying passengers. Any problems en-route will cause stress to the bride who will be waiting for the car to return as well as delaying proceedings.
Can the bridal car take the bridesmaids first then come back for the bride?
Yes, if requested but not recommended. Each journey must not exceed 6 miles each way. There is a small fee for this service. If the journey is longer and still required, the fee will increase accordingly. Any delays during the first journey will have a knock-on effect for the second trip and thereafter. The longer the journey time, the worse this will be. Using the same car may be a risky strategy. We believe the bride should have her own personal vehicle as outlined above.
Will you provide transport for a Civil Partnership?
Yes. We provide transport for weddings of all denominations, Civil Ceremonies, Civil Partnerships, Wedding Blessings and renewal of vows.
How long do we have the car for?
You can book a vehicle for as long as you wish.
How are the hire charges calculated?
Hire charges are calculated on the mileage from our showroom and ending back at our showroom plus any additional requirements you may have.
What's included in the price?
Please refer to our PRICES page for detailed information on pricing
How far do you travel?
If you are prepared to pay the additional costs, we will travel some distance from our base.
Do you only provide the "standard hire"?
All quotes are according to the itinerary you provide. This may include things like bridesmaids trip, extra photo locations, extra waiting time or mileage.
We are having a Blessing following a Civil Ceremony. Is there an extra charge?
Yes. Attending two ceremonies is chargeable and we must be informed.
Do you provide champagne?
No. We are not licensed with our Local Authority to provide alcohol. Any company providing alcohol must be licensed. You may supply your own drink / alcohol if you wish.
Can we drink in the car?
Sorry, but we do not allow uncorking of champagne inside any vehicle or drinking in transit. No drinks are allowed inside any of our vehicles. We can't afford to have spillages on the upholstery. Any dark coloured drinks and red wine are absolutely forbidden inside any vehicle.
Do you provide flowers in the car?
Yes, wherever possible. It is not possible in some vehicles e.g. convertibles.
Will the car have ribbons on?
Yes. All vehicles are dressed with traditional white ribbons or ivory if preferred.
Can our guests throw confetti / rice / lavender into the vehicle?
NO. We politely request that your guests do not deliberately throw any of the above near or inside any vehicle. Damp confetti can cause damage to the upholstery. Dry confetti gets into every nook and cranny and into the radiator. Extra time spent on the removal of excessive confetti / rice / lavender may result in the Hirer being charged. Any damage resulting from any of the above is the responsibility of the Hirer.
Can we squeeze in an extra person?
OUR VEHICLES page on this website states the number of passengers each vehicle can seat. This can not be exceeded.
Do you provide child seats?
Sorry, but we do not allow child seats of any kind in any of our vehicles. Child seats may cause damage to the upholstery or indentations to the leather.
Will you carry young children?
Most of our vehicles do not have seats belts. This is legal due to their age. Children over the age of 3 years are legally allowed to travel in the back seat without child restraints. Children must be accompanied by an adult for all journeys. They must behave and remain seated at all times. Sorry, we are unable to transport children under 3 years of age.
I'm going to arrive fashionably late at the church.
If you are planning on arriving late, we would appreciate you letting us know. You should book the additional time to take account of this. We cannot always accommodate extra time that has not been booked in advance. If you are late starting you may cause yourself to be late finishing. Being late may result in your Vicar / Registrar cancelling your wedding.
Do you provide vehicles for school proms?
No. This service requires an Operators License, a Vehicle License and a Drivers License to comply with the Road Safety Act 2006. Anyone offering any vehicle to carry passengers unlicensed is uninsured and risks prosecution, impoundment of the vehicle or crushing of.
Do I need to pay a deposit to reserve a vehicle?
Yes. Deposits can be paid by credit or debit card or cash. Vehicles are only reserved upon payment of the appropriate fee.
When is the balance payment due?
Six weeks prior to the date of hire. Your balance payment will be debited automatically to your card details on file by the due date which you will have been given in writing.
Will I lose my deposit if I cancel my booking?
Yes. All deposits are non refundable. Please refer to our Terms and Conditions for full details for cancelled bookings.
We haggle on everything, do you mind if we do this with you?
We don't give an inflated price to begin with. We will offer you our best price at the time of your enquiry and that will be our final price.
I was quoted a "special Offer " price but I didn't book. The offer has ended, can I still have the "special Offer" price?
Sorry, no. Our Special offer / discounted rates are genuine and many are ridiculously generous. They will be offered to any enquiry fitting the criteria to qualify. Anyone wishing to take advantage of these offer rates should do so before they expire.
I booked on a "special offer" price but things have changed and I need to amend my itinerary.
What happens to the "special offer " price now?
If the amendements do not add on any additional mileage, time or locations to the original booking which qualified you for the discounted price, then the price will not be affected. If they do, you will be given a new quotation which will be the current hire charge for the vehicle booked. It will no longer be a discounted rate.
Special Offers and discounted prices- how do I know they are genuine?
All of our offers are
genuine. At certain times they are so heavily discounted, they will seem too good to be true. But they are. To take advantage of any offers, be sure your itinerary meets the criteria to qualify. If you change things later, it is possible you will lose any discounts applied to the original booking. (See question above.)
What happens if the car is delayed?
There can be several reasons why the car may be delayed. This could be due to traffic congestion, road closures, level crossings, accidents, weather etc. All of which are unforeseen and beyond our control. Another reason which may result in a delay is a glitch with the car. (infrequent, but not unknown.) For unknown reasons it may decide not to start when required to. Getting the car going again can vary in the time it will take so the length of delay will be unknown at this point. Old cars are more likely to experience these glitches which can often occur more frequently in hot weather. Unfortunately, this is inherent of old cars and anyone wishing to hire one of these old girls must accept that they will not always run as we would wish. They DO NOT perform like a modern vehicle. Anyone considering hiring an old vehicle for their wedding should consider that the chances of glitches and breakdown will be much higher than a modern/new car.
Any delays caused by road or weather problems, as well as a temporary breakdown causing delay, are unforeseen and beyond our control and must be accepted by the Hirer before making a booking. As such, claims for refunds /compensation will not be accepted.
What happens if the car breaks down?
This has to be the most frequently asked question but the answer has many different scenarios and therefore a simple answer is not possible. We will try to cover the most common situations:
Our Terms and Conditions should be read before making your booking.
1. Should the car breakdown in the weeks/days leading up to the wedding and we are unable to rectify the problem in time, you will be notified and offered an alternative vehicle if we have one available. If we cannot offer an alternative vehicle a refund will be due.
2. Should the car breakdown on the day of hire, before the hire commences, you will be notified and offered an alternative vehicle if we have. If we cannot offer an alternative vehicle a refund will be due.
3. If you have hired more than one vehicle and one suffers a breakdown during the course of the hire period which cannot be rectified, one of the other vehicles will step in and you will be on your way as soon as possible.
If you have not hired any additional vehicles and the problem cannot be rectified, we are left to rely on a guest or kind passing motorist to help get you there. The chances are, you will be late. If the vehicle is unable to continue with the itinerary and sending a replacement is not practical due to distance and time constraints, a proportionate refund will be made.
In either instance, the chauffeur will make his preliminary checks, do bear in mind he is not a mechanic and he will be under pressure. Cars are machines and so it is inevitable that from time to time (and it is rare) they do break down. This is no way reflects our commitment to maintain all vehicles to the highest possible standard. Anyone hiring a car, particularly one of our old girls should have a modicum of sense regarding this. It must be accepted by the Hirer that booking a vehicle does not guarantee its performance. It does no good apportioning blame for circumstances unforeseen and beyond our control. It must be understood that sometimes it happens and no one is to blame.
IF THE THOUGHT OF TEMPORARY OR FULL MECHANICAL BREAKDOWN on your big day is keeping you awake at night, you really only have two options:
Option 1 - Hire 2 vehicles, that way if anything happens to the 1st vehicle, the 2nd vehicle has the chance to take over.
Option 2 - Hire brand new vehicles which will have the benefit of modern technology and mechanics and are less likely to experience problems. (But can still break down.)
Please be advised that at no time will we enter into organizing a taxi company to provide a substitute vehicle.
Everything you need to know is contained within this website. It is accepted that when a client makes a reservation they have familiarized themselves with who we are, what we offer and our Terms and Conditions of Booking. We are unable to run through every possible detail with every client, some of which may not apply to all persons and much of it would be boring, forgotten and very time consuming.
You can browse through this website at your own pace and leisure and satisfy yourself BEFORE making your booking that we are what you are looking for. You are welcome to contact us with any questions you may have.
Bow Field Hire recommend and advise that you have appropriate wedding insurance cover.
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Our Vehicles